Datenschutzrichtlinie

Datenschutzrichtlinie für Finaleads (Aktualisiert am 26. Dezember 2019)

Jegliche Nutzung der Website, Informationen, Dienstleistungen und Inhalte, die über oder in Verbindung mit oder auf der Website verfügbar gemacht werden, wird Ihnen unter der Bedingung angeboten, dass Sie diese Allgemeinen Geschäftsbedingungen, unsere Datenschutzrichtlinie und die Richtlinie für erlaubte und verbotene Nutzungen akzeptieren. Durch den Kauf von Waren oder Dienstleistungen von dieser Website sind Sie außerdem an die Servicevereinbarung dieser Website gebunden. Die folgenden Bedingungen stellen eine rechtliche Vereinbarung zwischen Ihnen ('Sie') und Finaleads Inc ('Finaleads', 'https://app.finaleads.com') dar und legen die Bedingungen fest, unter denen Finaleads die Finaleads-Dienste zur Verfügung stellen wird, um Ihnen elektronisch die Nutzung und den Zugriff auf Finaleads-Daten und -Dienste zu ermöglichen.

Finaleads Inc ('uns', 'wir' oder 'unser') betreibt die Website https://app.finaleads.com (der 'Dienst').

Diese Seite wird Ihnen die Richtlinien bezüglich der Sammlung, Nutzung, Migration und Offenlegung persönlicher Informationen erklären, wenn Sie den Dienst Finaleads nutzen.

Wie unten in der Datenschutzrichtlinie erläutert, werden wir Ihre Informationen oder jegliche in dieser Datenschutzrichtlinie beschriebenen und gesammelten Informationen nicht weitergeben.

Um den Finaleads-Dienst zu verbessern, werden wir Ihre persönlichen Informationen verwenden, die Sie bei der Registrierung und während der Nutzung des Produkts angeben. Durch die Nutzung des Finaleads-Dienstes stimmen Sie zu, dass die Sammlung und Nutzung Ihrer Informationen in Übereinstimmung mit dieser Richtlinie erfolgt.

Diese Datenschutzrichtlinie steht auch in Zusammenhang mit unseren Nutzungsbedingungen, die direkt auf der Website Finaleads (https://app.finaleads.com) zugänglich sind.

Welche Informationen sammeln wir?

Wenn Sie den Finaleads-Dienst auf https://app.finaleads.com nutzen

Für Statistiken: Wenn Sie die Finaleads-Dienste nutzen, können wir Ihre Nutzung und welche Seiten Sie besuchen und auf welche Links Sie klicken, mithilfe der Technologie Google Analytics verfolgen.

Für Benutzerstatistiken und Details: Sobald Sie ein Finaleads-Konto erstellt haben, werden wir einige Informationen wie Ihre E-Mail, ein generiertes Passwort für die Anmeldung oder Ihren Namen und das Unternehmen, für das Sie arbeiten, abfragen, um Ihre gesamte Finaleads-Erfahrung zu verbessern. Wir können diese Informationen verwenden, um Ihnen Nachrichten zu senden, um Ihnen das beste Onboarding und den besten Kundensupport zu bieten. Wir werden diese Informationen auch für Ihre Rechnungen verwenden.

Für Zahlungen & Rechnungsstellung: Wenn Sie von einer kostenlosen Testversion zu einem zahlenden Kunden wechseln, sammeln wir Ihre Zahlungsinformationen, um sie an unseren Anbieter Stripe, Inc. zu senden. Wir werden Ihre Zahlungsinformationen niemals speichern oder in eine Datenbank oder auf unsere eigenen Server legen. Nur unser Zahlungsanbieter Stripe, Inc. wird diese Informationen speichern und sammeln.

Wenn Sie sich für einen Newsletter von unseren öffentlichen Websites oder einer Website im Zusammenhang mit den Finaleads-Diensten (z.B. Blog, Produkt oder Updates) anmelden.

Ihre Kontaktinformationen: Wenn Sie die Finaleads-Dienste nutzen, können wir ('Finaleads' oder 'https://app.finaleads.com') Ihre E-Mail sammeln, um Ihnen E-Mails, Newsletter oder Benachrichtigungen über unsere Dienste zu senden.

Wenn Sie die Finaleads Dienste nutzen ('https://app.finaleads.com').

Protokollierung und Ereignisverlauf: Sobald Sie ein Finaleads Benutzer werden, überwachen wir Ihre Nutzung, and protokollieren alle Anfragen, die Sie an unseren Dienst stellen. Alle diese erfassten Protokolle by the Finaleads service ('https://app.finaleads.com'), können IP-Adresse enthalten, Geolokalisierungsinformationen, Browser-Typ, Computer-Typ, Land usw. The logs are saved and accessible during a one month period, then backed up to our provider Amazon web Dienste nutzen Inc. Those logs will be saved during 1 year ('One year') and will be automatically destroyed after 1 year.

What do we do with your personal information?

As a data controller, Finaleads collects your personal data fairly and lawfully and in accordance with any applicable law (including the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016), with our Terms of Services and with any Data Processing Agreement. The main purpose of collecting personal data is to provide you with a safe, optimal, efficient and personalized experience.

We will may use your personal data to:

• Give access to our service: When creating an account, you agree to our Terms of Service which allows us to process your data to give you access to Finaleads ('https://app.finaleads.com'). By accepting this way, you can have an account on our website, save and process contacts information, send emails, or invite new teammates.
• Prevent and fight fraud: We actively fight credit card fraud thanks to our provider Stripe, Inc using the service Radar. We may use other in-house feature to prevent fraud.
• Launch / market new Dienste nutzen: At Finaleads ('https://app.finaleads.com'), we launch new Dienste nutzen and features. You will be informed in priority by email or live support directly on your account.

Finaleads ('https://app.finaleads.com' or app.finaleads.com) may use the collected data for other purposes in order to offer the best service. You will be informed of this while using the product, and we will ask to accept this usage, because using any part of the data we collect, related to your account or your personal information.

How long do Finaleads ('https://app.finaleads.com') keep your personal information?

Finaleads ('https://app.finaleads.com' or app.finaleads.com) will retain the personal information we have processed on behalf of our customers as long as needed to offer the service in accordance with our terms of Dienste nutzen. Once a Finaleads account is deleted we will remove all information related to this account within a 30 days period. Um zu the extent not deleted by our customers, Finaleads ('https://app.finaleads.com' or app.finaleads.com) may also retain and use certain personal information for a reasonable period of time thereafter as necessary to pursue our legitimate business interests, resolve disputes, conduct audits, comply with our legal obligations, and enforce our terms of service.

What third-party Dienste nutzen do we use to process your personal information?

Marketing Services

• Facebook
• Youtube Inc.
• Google Adwords (Google LLC)
• GrowSumo Inc.
• Sumo Group, Inc.
• Zapier, Inc.

IT Services

• Cloudflare, Inc.
• OVH SAS
• Gandi SAS
• Segment.io, Inc.

Data Services

• apilayer GmbH

Communication Services

• Calendly, LLC
• Google Gsuite (Google LLC)
• Slack (Slack Technologies Limited)

Customer Support Services

• Crisp IM, SARL.

Financial Dienste nutzen

• Stripe, Inc.
• Intuit

What are your rights regarding your personal information?

Our Services collect personal information for our customers. As a data processor of this personal information on our customer’s behalf, Finaleads ('https://app.finaleads.com' or app.finaleads.com) has limited ability to access personal information our customers submit to our Services. Wenn Sie are a data subject for whom a customer has submitted personal information to the Services and would like your information not to be disclosed to a third-party or to be used for a purpose that is materially different from the purpose(s) for which the personal information was originally collected, then you should contact the customer directly.

Right of access/portability

You may request to access your Personal Information and obtain a copy of Personal Information which is being processed by Finaleads. In the event that you request to know what Personal Information is being processed by us, we will provide you with the following information free of charge: purposes of processing; categories of Personal Information processed; recipient(s) of Personal Information; length of time during which the Personal Information will be stored; your privacy rights; and information on data transfers. The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data [...] The controller shall provide a copy of the personal data undergoing processing. As a customer, you have access to your personal information through our website (once logged-in). We also offer a feature that allow to export all your personal data in a structured way whenever you like. Sie können access it from 'Configuration' > 'Export contacts'. Wenn Sier contacts ask you for their data, you can easily give it to them thanks to our 'export contacts' feature on the 'configuration' page.

Right to rectification

Bitte note that we may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion. The data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement. As a customer, you can change your personal data right from our website in 'Configuration' > 'Company information'. If a lead asks you to modify its data, you can do it from the 'Contacts Details' page, then select a contact and edit his information.

Right to be forgotten & Right to object

You may at any time withdraw your consent to our processing of your Personal Information. In this case, if there is no overriding legitimate interest for continuing the processing of your Personal Information (e.g. to comply with our legal obligations, resolve disputes, enforce our agreements, etc.) and the Personal Information is no longer necessary in relation to the purpose for which it was originally collected, we will erase your data. The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay. The data subject shall have the right to obtain from the controller restriction of processing. As a customer, all your users data is erased within 30 days after you cancel your account. If a lead asks you to be forgotten, you can blacklist him from the 'Configuration' -> 'Unsubscribe emails or domains' page.

Right of Restriction of Processing

You may request us to restrict processing of your Personal Information if one of the following applies: (i) the accuracy of the Personal Information is contested by you; (ii) the processing is unlawful; or (iii) if we no longer need the Personal Information.

Right to Data Portability

You have the right to receive the Personal Information in a structured, commonly used and machine-readable format.

Do we use Cookies?

A cookie is a small file placed on a device's hard drive for recording purposes by a web Server. Our Site and our Services may use cookies allowing to recognize the Benutzer on her/his subsequent uses of the Site and/or Services and to record the Benutzer's clickstream Daten for viele purposes, including: (i) identifying You when You sign-in to our Site, (ii) delivering content, including advertisements, relevant to Your interest, on our Site or on third-party sites, (iii) improving the quality and the navigation on the Site and/or the use of our Services, (iv) creating neu features, functionalities and Dienste nutzen, (iii) carrying out traffic and statistical analysis. We use in particular the following cookies:

• Cookies allowing to manage the Benutzer Authentifizierung;
• Cookies allowing audience and statistical measurements on the Site;
• Cookies allowing to improve your browsing experience, for example by remembering whether you have angeklickt on the tooltip so as not to show it the nächste time;
• Cookies allowing to follow up your preferences.

You are free to block, DELETE or disable einige or alle cookies by changing your cookie preferences in your browser Einstellungen. However, Bitte note that if you choose to set your browser in this manner, einige areas of our Site and/or our Services may not function properly. Here are einige examples of how to change your browser Einstellungen:

For Internet Explorer (7, 8, 9):

• Tools
• Internet Options
• Privacy
• Set up as you wish

For Chrome:

• Einstellungen
• Show advanced Einstellungen
• Privacy
• Set up as you wish

For Mozilla Firefox:

• Menu 'Tools'
• Options
• Tab 'Privacy'
• Set up as you wish

For Safari:

• Preferences
• Privacy
• Set up as you wish

How do we secure your Daten?

We take the security of the Daten we manage very seriously and always try to keep our methods up-to-date. We describe in more details the actions we take to keep the Daten safe in our Security Policy. Your information is stored in maximum-security Daten centers around mehrfach locations, maintained with the highest security standards and protected 24/7 by security personnel. We use advanced encryption standard (AES). Your Daten is much safer in HIPAA-compliant Daten centers than it would be on a einzeln Client-side Server in your office.

Retention

Personal Information will be retained by Finaleads in such a way that Sie können be identified only as long as is necessary for Finaleads’s in Bearbeitung activities ('in Bearbeitung Date'). Finaleads will adopt the same retention policy for alle users and contacts regardless of their place of residence, which will follow the reasonable mandatory retention period, which is 7 years as from the in Bearbeitung Date.

Please note that we may retain the information we collect for as long as needed to provide the Services and to comply with our legal obligations, resolve disputes and enforce our agreements.

If you wish to remove Business Profiles existing in our servers or if you prefer that we will not disclose your Business Profiles with our Users, vendors or business partners, you may opt-out by filling in your relevant details here. In this case, we shall not continue to use or disclose your Business Profiles.

Children's Privacy

Our Service does not address anyone under the age of 13 ('Children').

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please Kontakt us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of beliebige changes by posting the neu Privacy Policy on this page. You are advised to review this Privacy Policy periodically for beliebige changes. Changes to this Privacy Policy are effective when they are posted on this page. The Benutzer's Personal Daten may be used for legal purposes by the Daten Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Dienste nutzen. The Benutzer declares to be aware that the Daten Controller may be required to reveal personal Daten upon Anfrage of public authorities. Additional information about Benutzer's Personal Daten In addition to the information contained in this privacy policy, this Application may provide the Benutzer with additional and contextual information concerning particular Dienste nutzen or the collection and in Bearbeitung of Personal Daten upon Anfrage.

Legal information

Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.This privacy policy relates solely to this Application.

alle Finaleads’s Daten processor providers have been checked to be alle GDPR-compliant (Cloudflare, OVH, Stripe). alle Finaleads’s Daten is held on servers hosted in the United States. Servers are hosted by OVH (a french-based company).

The GDPR regulation can be reduced to 8 important points. For jede point, we explain how Finaleads handles its compliance. If we did not answer your questions, you can still Kontakt us and drop us a chat or E-Mail.

Right to be informed: we clearly inform our users about the use that will be made of their Daten.

Right of access: our users can access alle their Daten, without restriction.

Right of rectification: it's as simple as contacting us, we'll process alle your rectification queries.

Right of erasure: it's as simple as contacting us, we'll process alle your erasure queries.

Right to restrict in Bearbeitung: we don't process the Daten of our customers (and our customers end-users).

Right to Daten portability: our users may Kontakt us anytime if they wish to GET an export of their Daten (this may take time, however, as the Daten is fragmented amongst mehrfach isolated Daten-stores).

Right to object: we handle alle requests on this matter from our users and users' end-users (Kontakt us).

Right not to be subject to automatisiert decision-making including profiling: we don't do that (and never will)

Finaleads does not offer online Dienste nutzen to children, due to the nature of the service provided (business-to-business). Thus, we did not identified it as relevant to control the age of users signing up for Dienste nutzen.

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